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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up menu will appear. It comprises in-depth information about all the actions that you can carry out on the given page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of educational video clips demonstrating how to use our Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, examine our extensive Frequently Asked Questions database, which comprises questions asked by actual clients and provides practical solutions. We frequently "revamp" our Frequently Asked Questions section with new entries so as to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can touch base with our fantastic team of customer service technicians available 24x7x365 and eager to help you with any query. Each support ticket you open will be replied to within 1 hour (the average support ticket response time being about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 49120

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com