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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A pop-up window will show up. It contains detailed info about all the operations that you can perform on the page in question. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich variety of how-to videos demonstrating how to use our Control Panel. They're shot for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you need, take a glance at our extensive Frequently Asked Questions section, which contains questions asked by actual persons and offers real solutions. We periodically update our Frequently Asked Questions database with new articles so as to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you send will be answered within 60 minutes (the average support ticket response time is just 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 119287

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com